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Private Security Level II, Online Training (6 Hour Course)
Introduction
Course Description (1:57)
Chapter 3_Security Officer Basics
3.1_Chapter Training Objective (0:14)
3.2_Chapter Outline Details (0:26)
3.3_Private Security Program (1:36)
3.4 DPS & RSD Websites (1:56)
3.5 Role & Responsibilities (1:06)
I. Observe and Report (0:59)
II. Deterrence (0:14)
III. Documentation (0:46)
IV. Controlling Access (0:29)
V. Responding to Emergencies (0:33)
VI. Protection of Persons and Property (1:51)
3.6 Security Officer and Peace Officer Roles (0:09)
3.7_Professionalism and Ethics
I. Professionalism (4:22)
II. Ethics (3:34)
Chapter 3 - Summary
Lesson Summary (2:37)
Quiz
Chapter 4_Applicable Rules and State Laws
Chapter Training Objective & Chapter Outline Details (0:34)
4.3_Rules & Laws for an Individual Security Officer (1:39)
4.4 Uniforms and Vehicle Related Rules and Laws (4:04)
4.5_Weapons (2:42)
4.6 Denial of License and Disciplinary Actions (0:49)
Chapter 4 - Summary
Lesson Summary (1:06)
Quiz
5_Personal Communication and Conflict Resolution
Chapter Training Objective & Chapter Outline Details (0:32)
5.3_Basic Components of Interpersonal Communication (1:13)
5.4_Methods for Professional and Effective Communication
A. Positioning (2:48)
B. Eye Contact (0:42)
C. Posturing (1:08)
D. Observing (3:26)
E. Listening (1:42)
II. Communication with Others (0:24)
A. Content (0:46)
B. Feeling (1:39)
C. Meaning (1:39)
III. Managing Behavior (2:19)
Chapter 5_Cont.
5.5._Impact of Self-Awareness on Communication (3:12)
5.6_Verbal De-Escalation (0:49)
I. Phases of Behavior (0:23)
II. Techniques (1:58)
5.7 De-Escalation During a Mental Health Crisis (2:13)
I. Assessment (2:09)
II. Building Rapport (2:39)
5.8_Activity: Communication Scenarios - Purpose (0:11)
Scenario 1 - Airport (0:18)
Scenario 2 - Concert (0:21)
Scenario 3 - Office Building (0:26)
References (0:41)
Chapter 5 - Summary
Lesson Summary (1:28)
Quiz
6_Use of Force
Chapter Training Objective & Chapter Outline Details (0:25)
6.3_Code of Criminal Procedures (0:29)
6.4_PC §22.01 Assault (0:29)
6.5_PC §37.08 False Report to a Peace Officer, or Law Enforcement Employee (0:37)
6.6_PC §20.01 Restrain Definition (1:00)
6.7_PC §20.02 Unlawful Restraint (1:46)
6.8_PC §20.03 Kidnapping (0:09)
6.9_PC §31.03 Theft (0:10)
6.10_PC §42.01 Disorderly Conduct (3:24)
6.11_Penal Code Chapter 9 (0:13)
I. Protection of Persons (6:43)
II. Protection of Property (4:10)
III. Arrest and Search (3:17)
6.12_The Use of Force Model (2:39)
6.13_Dynamic Resistance Model (0:34)
6.13_Dynamic Resistance Model - Cont. (3:12)
6.14_Force Response to Resistance (0:19)
I. Presence (0:45)
II. Verbal Commands (1:35)
A. Verbal Appeals (0:55)
B. Redirecting Behavior (0:44)
III. Empty Hand Control (1:52)
IV. Personal Weapons/Non-Lethal Weapons (0:50)
V. Lethal Force/Deadly Force (1:34)
6.15_References (0:34)
Chapter 6 - Summary
Lesson Summary (1:05)
Quiz
7_Arrests
Chapter Training Objective & Chapter Outline Details (0:29)
7.3_Criminal vs. Civil Liabilities (0:18)
I. Types of Liability (0:46)
II. Example (0:29)
7.4_Alternatives to Arrest (0:38)
I. Company Policy (0:45)
II. Questioning (0:52)
III. Considerations (0:52)
7.6_Potential Arrest Scenarios (0:20)
I. Scenario 1 (1:01)
II. Scenario 2 (1:12)
7.7_References (0:34)
Chapter 7 - Summary
Lesson Summary (1:00)
Quiz
8_Verbal and Written Communication Best Practices
Chapter Training Objective & Chapter Outline Details (0:26)
8.3_Best Practices for Radio Communication (1:26)
8.4_Field Note Capture (0:19)
I. Note Writing Basics (3:01)
II. Daily Reports (0:47)
III. Cameras (0:41)
8.5_Elements of Written Reports (0:51)
I. Characteristics of Well Written Reports (6:09)
II. 5 W's + 1 H (2:06)
III. Accuracy (1:07)
IV. Importance of Clearly Written Reports (0:42)
Chapter 8 - Summary
Lesson Summary (1:14)
Quiz
9_Emergencies and Safety Hazards
Chapter Training Objective & Chapter Outline Details (0:26)
9.3 Situational Awareness (2:25)
9.4_Critical Incident Response for Security Officers (0:38)
I. Basic Response Concepts (1:28)
II. Standard Operating Procedures (2:12)
9.5_Common Emergencies and Safety Hazards (0:27)
I. Fire (2:30)
II. Accidents (0:51)
III. Medical Emergencies (1:13)
IV. Bomb Threats (1:36)
V. Hazardous Materials/Dangerous Goods (2:29)
9.6_Active Attack Event Response (0:37)
I. Step 1 - Avoid (0:31)
II. Step 2 - Deny (0:47)
III. Step 3 - Defend (1:31)
Chapter 9 -Summary
Lesson Summary (2:23)
Quiz
Appendix
Appendix A - Glossary (6:10)
Appendix B - HAZMAT Placards
5.3_Basic Components of Interpersonal Communication
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